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Terms and Conditions

1 Orders
The sellers catalogue and website is an offer to treat only. Any contract shall consist of the buyers order and the sellers acceptance thereof. Any order accepted by the seller shall be subject to the sellers conditions of sale and no other conditions shall apply unless expressly agreed in writing by the seller.

2 Prices
The prices invoiced will be those currently charged by the seller at the date of dispatch. Although every effort is made to ensure the prices stated in the catalogue/website are correct, should an error on price occur, and an order is placed, you will be informed and given the option of continuing the order at the correct price or canceling the order. All prices are subject to VAT. All packing is non-returnable.

3 Delivery
In accordance with normal transport practices all goods will be delivered to the goods inwards department or reception on the ground floor and off-loading facilities must be provided by the customer. If further transfer or installation is required, particularly for large and heavy items, this must be requested at the time of ordering and an additional charge will be levied. Please note that a signed consignment note constitutes delivery of goods. Please check that the number of boxes received, corresponds with the delivery note before signing.

Free delivery and installation is available in the London, Manchester and Hull areas on orders over £250+vat. For full details, contact you local branch.

48 hour express delivery anywhere in UK is based on orders placed before 12pm - Mainland UK only.

4 Delivery Time
Times quoted are so quoted in good faith but shall be non-binding. To facilitate a prompt delivery all dispatches will be made direct from either the point of manufacture or distribution. The seller shall not be liable for any losses incurred by the buyer or any other person as a result of any delay in the delivery of the goods or any part of the order for any reason whatsoever. The due performance of the contract is subject to cancellation or such variation as the seller may find necessary as the result of instructions or lack of instructions from the buyer, or as a result of industrial dispute or of any cause whatsoever beyond the sellers reasonable control. The seller reserves the right to make partial deliveries.

5 Payment Terms
Preferred method of payment is by credit/debit card or cheque. A credit account can be opened providing you have been trading for one year and are registered for VAT and can provide the necessary trade references. All Government bodies including Councils, Schools, Universities, NHS etc. qualify for instant credit facilities. Once an account has been opened terms are net cash within 30 days of date on invoice. We accept VISA, Mastercard, Delta, Switch, Solo, JCB and VISA Electron.

6 Retention of ownership
Property of the goods remains with the seller until full payment has been received by the seller. Until full payment is received COF Solutions may at any time recover the goods and may enter the buyers premises for this purpose. Nevertheless the risk in the goods passes to the buyer on delivery and the buyer shall promptly effect and maintain in the joint names of the parties, insurance of the goods against loss or damage in their full invoice price until final payment.

7 Guarantee
Except as herein expressly provided and as provided by law, the seller does not supply goods with the benefit of any term, warranty or condition, express or implied, as to the merchantability of the goods or their suitability for any purpose whatsoever. As far as it is able the seller will assign to the buyer all rights conferred on it by any of its suppliers. Insofar as quality of materials used in goods manufactured for the seller is concerned, the seller shall have the option to repair, replace (or at its sole discretion refund to the buyer the price of the goods without any further liability) parts agreed by it as being defective, and which have been returned to it, carriage paid, within a minimum period of 1 year from the date of delivery to the buyers works. Goods subjected to fair wear and tear, misuse, defective maintenance, alteration or modification, are excluded from this guarantee. Goods covered are subject to single shift working only. In no case shall the liability of the seller hereunder exceed that of the actual manufacturer of the particular goods or parts thereof. Any liability on the part of the seller is subject to terms of payment being met.

8 Technical description and date
Such descriptions whilst given as a guide, in good faith, are subject to alteration by the seller without notice. In particular all weights and dimensions are approximate only. All maximum load capacities stated are for evenly distributed loads only.

9 Consequential loss
Except in respect of death or personal injury caused by the sellers negligence, or as herein provided, the seller shall not be liable to the buyer for any consequential loss or damage (whether for loss or profit or otherwise) costs or expenses or their claims for consequential loss whatsoever which arise out of or in connection with the supply of the goods or their use or re-sale.

10 Claims
Notification of non-delivery must be made in writing within 7 days of invoice date and for shortages or damage within 3 days of receipt of goods. Failing this no claims will therefore be entertained.

11 Returned Goods
Goods will be accepted back for credit only with the express permission of COF Solutions Ltd. Please contact us for instructions on point of delivery. Goods must be returned in their original packaging, unused, unassembled and in a resale able condition. Credit shall not be given for goods received damaged. The buyer shall unless otherwise stated be responsible for the cost of the return carriage of all goods returned which shall be at the risk of the buyer until actual receipt of the goods to COF Solutions Ltd. Proof of return delivery will remain with the buyer. We reserve the right to charge for incomplete returns, orders placed in error or not wanted.

12 Cancellation and Variation
The Seller  reserves the right to refuse to accept such cancellation or variation or to accept same subject to such conditions as the Seller  may determine. Acceptance by the Seller shall be subject to payment by the Customer of such cancellation or variation charges as the Seller shall deem reasonable. Such charges shall take into account expense incurred and commitments made by  the Seller and all other losses due to such cancellation or variation.

13 10% Discount on your first order for business customers
Applies to new business customers only, must supply company registration number on order. Does not include made to measure products.